Job Description

Associate Director Patient Experience Marketing Immunology Join to apply for the Associate Director Patient Experience Marketing Immunology role at Johnson & Johnson MedTech . At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver breakthroughs of tomorrow and profoundly impact health for humanity. Learn more . Job Posting Locations Horsham, Pennsylvania, United States of America Job Function Marketing Strategic Marketing Job Description Johnson & Johnson Innovative Medicine is searching for the best talent for an Associate Director Patient Experience Marketing Immunology located in Horsham, PA. About Immunology Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science‑based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses, influencing where medicine is going by restoring health to millions of people living with immune diseases. Purpose The Associate Director, Patient Experience, Immunology serves our patients as an advocate for their needs. Janssen is committed to raising the bar on Patient Experience (Px), building a new center of excellence – the Patient Engagement and Customer Solutions (PECS) organization – to create more personalized, seamless, and supportive patient experiences during their treatment journey. Responsibilities Develop an end‑to‑end patient engagement strategy to support patients in starting and staying on prescribed treatments. Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations. Engage patients, caregivers, and providers in co‑creating and continuously optimizing solutions. Inform and approve requirements for Px solutions, focusing on seamless and coordinated support across solution types. Lead communications planning and development (targeting, messaging, creative, channels) and training to support Px programs, influencing through brand patient and professional marketing teams. Support Px business planning efforts for Immunology, ensuring an integrated strategic plan with aligned objectives, execution, and resourcing. Support a culture of learning, smart risk‑taking, and experimentation. Support a diverse, inclusive environment in line with the company’s equal‑employment‑opportunity commitments. Model ethical, Credo‑based leadership with deep knowledge and respect for legal and compliance requirements. Qualifications / Requirements Education Bachelor’s degree required; MBA or other related advanced degree preferred. Experience and Skills Minimum 7 years of healthcare business experience (ex: sales, marketing, payer/access experience, operations, analytics) required, with at least 3 years in marketing and/or customer service. Experience in more than one of the following: services and/or customer experience marketing; strategy development; working across a matrixed organization; digital marketing and/or CRM experience; change management; communication. Excellent oral and written communication skills, including conflict management. Strong relationship building and collaboration skills with diverse internal and external stakeholders. Resourcefulness in resolving customer problems and ensuring satisfaction. Accountability, eagerness to set ambitious goals, and proactive follow‑through. Flexibility and agility in dynamic environments. Up to 20% domestic travel required. EEO Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. #J-18808-Ljbffr Johnson & Johnson MedTech

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