Job Description

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.   Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.   Join us to start  Caring. Connecting. Growing together.  

The  Associate Patient Care Coordinator (Primary Care)  coordinates the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration, and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties to ensure the highest level of patient/customer satisfaction.

Location: 24 Newton Street, Southborough, MA 01772

Schedule:  Monday-Friday, 8:30am-5pm EST

Primary Responsibilities:

• Verifies, re-verifies, and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
• Verifies and updates demographic, insurance and other patient information
• Confirms, collects, and posts patient co-payment and other outstanding balances
• Generates and tracks patient encounter forms; reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate building area
• Receives and addresses patient care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person with department/site
• Identifies problem related priorities and responds to emergency needs by contacting/interpreting physician/provider within guidelines
• Resolve patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Documents appropriate information in computer system
• Prepare patient charts
• Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Enter new referrals or ensure that existing referral numbers are linked in the system to ensure managed care requirements <]]>

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