Job Description

Job Description

Job Description

We are looking for a rock-star adjuster with at least 3 years’ experience to handle non-standard, private passenger auto claims for Utah policyholders. This position is fully remote and will predominately adjust auto bodily injury and uninsured/underinsured motorist claims, but should also be comfortable handling collision, comprehensive, property damage, and PIP claims. Must be available to work 8am - 5pm Mountain time.
RESPONSIBILITIES

• Investigate, evaluate, negotiate, and settle private passenger auto insurance claims from first notice of loss to settlement
• Set initial reserves and adjust appropriately as more information is known
• At all times ensure compliance with specific state regulations, policy provisions, and company standards
• Apply policy language in accordance with UT statutes to determine whether the loss is covered
• Verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision
• Order police reports, take recorded statements, review medical records as needed to properly evaluate the claim
• Set expectations of the claims process and keep the insured and/or claimant informed of the claim status
• Fairly evaluate all damages to determine the appropriate amount the insurance company should pay
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage
• Maintain up to date, consistent diary to accurately record timeliness of correspondence and systematically review and resolve claims within the specified state compliance guidelines
• Evaluate all information and flag any coverage issue, potential fraud, or other red flags
• Negotiate settlements and authorize payments
• Confer with legal counsel on claims when needed
• Meet expectations for attendance and punctuality
• Assume other responsibilities as directed by management

• 3+ years of adjusting private passenger auto BI, UM/UIM claims in a fast-paced setting
• Capability to train and perform the job remotely & meet our work from home requirements
• Have a passion for providing excellent customer service
• Communicate, both verbally and written, complex issues in ways that the customer easily understands
• Possess empathy, adaptability, time management, and organizational skills
• Diffuses emotional customer situations effectively and recognizes when to escalate
• Punctual and conscientious about work hours and makes appropriate arrangements for vacations and special leave
• Familiarity with various insurance data bases (ISO/Verisk) and compliance reporting (OFAC, Medicare)
• Basic typing and computer knowledge, including familiarity with Windows OS
• Bilingual (English/Spanish) a plus
• Familiarity with FileHandler claim system a plus

• Health, Dental, Vision and Life Insurance Available
• 401(k) with 3% Safe Harbor Contribution
• Competitive Vacation Time
• Sick Time
• Paid Holidays
• Fully Remote

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