Banking Customer Service Representative
Co-Op City, Bronx, New York
Pay Range: $20.05/hr- $28.02/hr
The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions. The incumbent in this role will conduct business ethically, thoroughly communicating to current and prospective clients the facts and features of various products, accounts and services that Apple Bank has to offer. The CSR opens new accounts and may process monetary transactions when necessary, resolves customer issues and builds relationships based on trust. The CSR recommends solutions based on customer needs and will refer the customer to a licensed representative of ABS Associates of NY, Inc. when appropriate. This position builds mutually beneficial and long-term relationships by providing a positive customer experience, exceeding service expectations and identifying customer needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
ADDITIONAL DUTIES AND RESPONSIBILITIES
SKILLS, EDUCATION, AND EXPERIENCE
ADDITIONAL SKILLS
Apple Bank offers Medical/Dental, Vision, 401k and Tuition Reimbursement to full time employees.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
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