Job Description

Overview

Bilingual Call Center Representative (Temporary) remote position.

Responsibilities

• Handle customer service and processing for account-based employee benefit plans within our service center teams, including Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts.
• Assist participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. Provide high-quality service to all callers via phone, email, or chat.
• Explain benefits and plan provisions, review claims information, and update account owner contacts using provided processes.
• Deliver excellent customer service through phone calls, emails, and/or online chat and support efficient administration of plans and department practices.
• Movement between service center roles may occur to support business needs and seasonal volume; training is provided prior to any movement.

Requirements

• Bilingual English/Spanish
• High school diploma or GED, and further applicable education or equivalent experience
• 1+ years of call center or customer service experience preferred
• Proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems
• Ability to complete a video interview assessment after applying (within 7 days); prepare for a 3045 minute self-guided assessment with camera-ready setup
• Computer proficiency; excellent listening, verbal and written skills; detail oriented, flexible, and self-motivated

Details

• Location: 100% remote
• Training: first 2 weeks from 10:00 am to 6:30 pm EST
• After training: shifts in Eastern Standard Time (Late Shift: 12:30 pm9:00 pm; 1:30 pm10:00 pm; 2:30 pm11:00 pm)
• Hourly rate: $19
• Employment type: Temporary with potential to convert to full-time

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about the validity of a job posting, apply directly through our website.

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Job Tags

Hourly pay, Full time, Temporary work, Seasonal work, Work at office, Remote work, Flexible hours, Shift work, Afternoon shift,

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