Job Description

Job Description

Roofing Service Manager

The Roofing Service Manager oversees the repair and maintenance projects of the company, executing all phases of project, meeting with customer contacts to ensure that customer needs are met, follow up on leads, and work closely with the Roofing team.

Responsibilities:

· Hire, train, and retain service technician personnel as required to meet Company backlog and service requirements

• Train field service personnel to perform work safely with a high degree of quality and customer satisfaction
• Schedule service crews for projects based upon customer needs and service crew capabilities
• Meet with customer contacts to ensure that all service personnel are performing their work according to customer requirements and objectives.
• Develop and maintain strong client and vendor relationships.
• Meet with service crew personnel at project sites to review project specifications, requirements and ensure customer satisfaction.
• Generate estimates for service repair, refurbishment, and safety equipment installations
• Generate purchase orders for materials and equipment for service projects requiring specific materials and equipment
• Manage the budgets of service projects including labor, materials, equipment, and subcontractors
• Generate and deliver reports as required.
• Attend and report at the Daily Production meeting with the other Roofing operations team members.
• Work closely with the Service Account Manager to develop and follow up on leads and generate new customers
• Deliver production project close-out packages, including roof system warranties, to introduce the service team to customers.

Skills/Qualifications:

• Minimum three (3) years’ experience in commercial roofing service capacity, preferably as a Service Manager
• Experience and knowledge of all single-ply, modified bitumen, BUR, metal roof systems
• Excellent written & oral communication, including listening.
• OSHA 10 or 30 is preferred.
• Experience with Sage is a plus
• Proficiency in MS Office, specifically Excel, Word, Outlook, and Adobe Acrobat
• Ability to be a team player and work in a fast-paced team environment.
• Experience with CRM is a plus.
• Excellent time management and organizational skills with the ability to meet tight deadlines.
• Ability to adapt to change and unforeseen issues, while maintaining professionalism
• Desire and interest in a challenging and rewarding career with a growing company

Requirements:

· Must have a valid driver’s license

· Must be able to safely climb ladders and work at heights (fall protection and safety equipment provided

· Must be able to lift 40 pounds

· Be able to work extended hours per day and occasional weekends

· Trustworthy and ethical values and behavior

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