Job Description

Job Description

Job Title: Customer Service Advisor

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

• 9:30am–6:30pm (in-office)
• 1:00pm–10:00pm (remote)
• Weekend availability required (weekends are work-from-home)
• Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

• Deliver an elevated customer experience across phone, email, and chat.
• Convert inquiries into sales while meeting/exceeding KPIs.
• Build and maintain client relationships through personalized outreach.
• Provide tailored product knowledge and styling advice.
• Resolve customer inquiries efficiently (orders, returns, product info).
• Accurately log interactions in CRM and support operational efficiency.

Qualifications

• 2+ years in retail, customer service, sales, or hospitality.
• Strong communication and relationship-building skills.
• Proven ability to meet or exceed sales targets.
• Experience with CRM systems, Salesforce, or similar tools.
• Organized, detail-oriented, and able to multitask in a fast-paced setting.
• Flexible schedule including evenings, weekends, and holidays.

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