Job Description

Position Details
Title: IT Customer Support - Chat
Interviews: In Person
Location: 4343 Easton Commons, Columbus, OH 43219 ONSITE
Pay Rate: $21.00/HR
Contract Length: 12 months
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!
Hours of Operation: 6 AM - 8 PM Local Time
Training: Standard Business Hours (Mon-Fri)
Shift Details

• Training: Standard business hours (Mon-Fri).

Post-Training Shifts:

• Shifts are scheduled anytime between 6:00 AM - 8:00 PM local time .
• Assignment depends on business needs and candidate availability .
• Preferences are considered whenever possible.
• Weekends: Weekend shifts are voluntary ; historically, they have not been required .

Future Shift Changes:

• Shifts are generally stable and do not change unless the associate chooses or requests to change.
• Shift bids/lotteries may be conducted based on business needs.
• Shifts may be adjusted if a new spot opens or to backfill for new joiners.

*Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*

Job Description

• The Service Desk Chat Agent is the first point of contact for IT support via live chat in a 24x7x365 environment. This role provides exceptional customer service, resolves technical issues, documents tickets, and manages multiple chats simultaneously while maintaining professionalism and efficiency.
  
  
  Key Responsibilities
• Provide timely, empathetic, and professional support through live chat.
• Troubleshoot and resolve software, hardware, and infrastructure issues.
• Document all actions and resolutions accurately in the ticketing system.
• Use knowledge base tools and expertise to drive first-contact resolution.
• Collaborate with peers and escalate issues when needed.
• Identify opportunities to streamline or automate processes.
• Qualifications
• High school diploma/GED required.
• 2-5 years of customer support experience in a fast-paced environment.
• Strong customer service, communication, and problem-solving skills.
• Technical support experience preferred; 2-5 years of chat support required.
• Self-motivated, adaptable, and able to manage multiple chats effectively.

Should you accept an offer for an opportunity with this client, we do require a background check, fingerprinting, employment verification for the past 7 years and verification for your highest level of education completed. You may be required to provide documentation such as the staffing agency name(s), IRS Wage and Income Transcripts, or your diploma to help us verify this information.

Job Tags

Weekly pay, Contract work, Local area, Shift work, Weekend work,

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