Job Description

Job Description

Job Description

A healthcare organization is looking for passionate and enthusiastic customer service representatives to join their team! This individual will be answering inbound phone calls in a high-volume call center role by assisting callers with their open enrollment inquiries, answering questions about their application status, and any general questions.

*** This is a fully remote (work from home) opportunity - MUST BE A COLORADO RESIDENT! ***

Responsibilities:

• Answering general insurance enrollment questions, non-financial assistance eligibility, assisting with any enrollment changes (individual changes, plan selection alternatives, family status, and other insurance and/or ACA related topics)
• Complete accurate data entry of contact with customers in computer systems
• Utilize provided resources to review relevant customer information and resolve customer questions or concerns
• Troubleshoot technical issues based on strong understanding of process, policy, and systems
• Conduct research as necessary to effectively resolve customer situations
• Adhere to state and federal policies, procedures, and expectations to meet performance objectives in service, quality assurance, and productivity
• Perform other duties as assigned

Requirements/Qualifications:

• MUST BE A RESIDENT OF COLORADO (Required)
• Consistent attendance is an essential requirement to perform job expectations in a high-volume call center environment and for 2-3 week training session
• Must have minimum of 1 year call center job stability
• Must have minimum of 1 year customer service experience (2-3 years is preferred)
• Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications
• Must be plugged-in using ethernet cord with modem/router (No WIFI allowed)
• Home office setup away from distractions (quiet environment)
• Excellent verbal and written communication skills, including strong interpersonal telephone skills
• Ability to work in a fast-paced workplace, adapt to a continually evolving environment
• Read, understand, sensitive and confidential data
• Knowledge of Colorado Benefits Management System (CBMS) is a plus!
• Learn skill to successfully work from home
• Seeking candidates who can commit to long-term assignments
• Seeking candidates with job stability and longevity in their previous roles

This is a long-term contract assignment position that is paying $19/hr and is a fully remote position. For immediate consideration please apply now! MUST be able to commit to entire duration of the assignment.

Company Description

HIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION.

With over 50 years of staffing experience and 10 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.

Company Description

HIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION. \r\n\r\nWith over 50 years of staffing experience and 10 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.

Job Tags

Contract work, Immediate start, Remote job, Home office,

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