Job Description

divh2Customer Service Representative/h2pEverlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a fully remote, full-time, entry level position. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)/ppEverlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams./ppResponsibilities:/pulliHandle high amounts of incoming calls/liliIdentify and evaluate customers needs to deliver satisfaction/liliBuild sustainable relationships of trust through open and interactive discussion/liliProvide accurate, valid and comprehensive information by using the right methods/tools/liliManage complaints, provide proper solutions and options; follow up to secure resolution/liliKeep records of customer interactions, process customer accounts, and file documents/liliFollow communication procedures, guidelines, and policies/liliEstablish and build relationships with our customers/liliGo the extra mile to engage customers/li/ulpRequirements:/pulliSome proven customer support experience or experience as a client service representative is preferred/liliStrong phone administration skills and active listening capabilities/liliAbility to work independently and as a member of various teams and committees/liliStrong attention to detail/liliExceptional communication and presentation skills/liliAbility to multi-task, prioritize, and control time effectively/liliAbility to operate in a fast-paced environment/liliMust own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)/liliReliable 40 hour work week/liliM-F 8am - 4pm CST with alternating Saturdays 8am - 6pm CST/li/ulpBenefits:/pulliHealth Insurance/liliDental Insurance/liliVision Insurance/liliLife Insurance/liliPTO/liliSick and Safe Time/liliPaid Holidays Off/li/ulpSalary: $30,000-$40,000/ year/ppEverlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required./p/div

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