Job Description

Customer Service Representative , you will be supporting our clients customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients customers; by utilizing your customer service experience,?passion,?and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.? In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.?

Benefits:

• This position is full-time (40 hours/week).
• Employees must be flexible to work any of our 8-hour shift schedules during our business hours.

• Paid Training

• Incentive Plan - Provides the opportunity to earn up to?an additional $650 a month?contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
• Career Growth Opportunities
• Great Work Environment

• Vacation, Sick Time, and Holiday Pay
• Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
• 401K

Responsibilities & Requirements

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong commitment and work ethic.
• Consistent attendance with ability to meet work schedule including the required training period.
• Successful completion of Conduent 3-to-6-week new hire paid training programs
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.

• Love helping people and guiding them to the best solution for their issue?
• Are excited by innovative ?
• Provide calm conflict resolution and problem solving for frustrated ?

Required Qualifications:

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or?equivalent.
• Six months minimum experience in call center, customer service and/or dispatcher experience.

PIa3817ebea6f4-26289-37084264

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