Job Description

Customer Success Representative

This position will be responsible for delivering highly technical services while building positive customer advocacy and value of the Oasis 360 suite of products. You will be part of the team responsible for providing onsite/remote installations, upgrades and conversions, learning services, consultative approaches and support. You will play a key role in both performing and implementing services to drive product utilization, reinvestment and improve overall customer loyalty and satisfaction. Individual is highly motivated, constantly collaborating with Sales, Sales Enablement, Product Management and the Gaming Systems Teams to advance our product portfolio position in our customer base.

What You'll Do:

• Assist with customer onboarding, product implementation, and training.
• Primary point of contact for customers, providing regularly scheduled visits (onsite and virtual), responding to inquiries, addressing issues, and providing guidance on product features and capabilities, as well as other needs that may be identified while promoting Aristocrat through all customer touchpoints.
• Monitor and analyze customer usage data to identify opportunities for improving product adoption and customer success.
• Provide product training and support to customers to ensure they are maximizing the value of our products.
• Collaborate with the sales team to manage customer relationships and expectations as well as identify opportunities to drive customer expansion and retention.
• Manage customer accounts and ensure accurate and up-to-date customer information in our system.
• Gather customer feedback and communicate it to the product development team to inform product roadmaps and prioritize feature enhancements.
• Monitor industry trends and best practices to inform customer success strategies and tactics.
• Work with the Aristocrat Support Center on solutions as the subject matter expert.
• Must be able to travel up to 70%. Must be able to travel with little or no notice, obtain a passport, and travel to other countries for extended periods. Must have high productivity remotely with minimal supervision.
• All other duties as assigned.

What We're Looking For:

• 2+ years customer success experience in the gaming/gaming systems industry with a strong ability to guide onboarding, training, and long-term client relationships.
• Excellent communication and interpersonal skills, capable of managing both virtual and in-person interactions.
• Strong technical aptitude, including the ability to understand and explain complex software systems (e.g., Oasis 360 suite).
• Analytical skills to monitor customer usage data and identify trends, opportunities, or areas of concern.
• Problem-solving mindset with the ability to work independently and resolve issues under minimal supervision.
• Collaboration skills to work cross-functionally with Sales, Product Management, and Support teams.
• Experience with CRM systems for managing accounts and maintaining accurate customer data.
• Ability to interpret customer feedback and translate it into actionable insights for product development.
• Industry awareness, with knowledge of gaming systems or a willingness to learn quickly.
• Flexibility and availability for travel up to 70%.
• Self-motivated and organized, with the ability to manage time effectively.

Company Summary

Aristocrat Interactive is Aristocrat Leisure Limited's (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming, and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All About the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations: Up to 75%

Pay Range: $59,500 - $110,500 per year

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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