Job Description

Job Description

Job Description

Job Summary:
The Data Center Technician Lead will support both the Physical and Virtual Infrastructure of the organization or customer and its facilities. The Data Center Technician Lead will contribute to design and intentions of and implement data center best practices. This shall include related industry standards that align with associated processes and procedures as and where applicable. The Data Center Technician Lead will leverage industry experience to contribute to the team.

Job Duties and Responsibilities:
1. Lead and mentor all team members
2. Assist the Data Center Supervisor in overseeing all tasks listed below and provide guidance for improvement or alternative approaches
3. Work closely with the Data Center Supervisor to develop and improve all processes listed below and provide feedback on the team’s customer delivery successes and areas for improvement
4. Directly support and complete all scheduled data center MACD (Move/Add/Change/Delete) including device labeling, power connectivity, and network cable connectivity.
5. Complete hardware support work orders involving: hardware and cabling MACD, certification, troubleshooting and break-fix
6. Asset management, auditing and daily work log and ticket tracking
7. Provide SmartHands assistance, including troubleshooting, as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
8. Maintain a safe and secure operating environment within the data center, or other designated space, and report any violations to their immediate supervisor or lead
9. Detailed and thorough documentation and record keeping; directly contribute to process improvements, documentation improvements, and other work-related items
10. Maintain site security protocols, badging requirements, and data and asset protection procedures and report any violations to their immediate supervisor or lead
11. Ensure all media storage devices (Hard drives, thumb drives, CD, DVD’s, etc.) are properly logged, secured, and documented to ensure compliance with customer and legal retention practices and report any violations to their immediate supervisor or lead
12. Utilize advanced knowledge with server and network hardware and components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) tools
Data Center Technician Lead Revised 06/05/2019
IES Job Description Proprietary and Confidential
13. Coordinates and implements equipment and material receiving, shipping, and RMA support as and when required in accordance with established policies; assists in updating or revising processes as appropriate
14. Provide vendor and security escorts as needed
15. Provide general cleaning on raised floor, cabinet and rack exterior surfaces, work benches, storage areas, and other areas as needed and as scheduled
16. Coordinates and implements standard and emergency operating procedures for data center, or other designated spaces, in accordance with run-book provided by team leadership
17. Provide status reporting regarding data center, or other designated spaces, service availability, performance, capacity utilization as required
18. Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
19. Leverages advanced knowledge to perform or coordinate equipment installation and delivery schedules in accordance with set project plans or other direction
20. Demonstrates commitment to team and customer through attention to detail, reporting issues, concerns, and mistakes as soon as they occur, and willingness to learn and teach
21. On-Call duties as needed (may include 24/7 support)
Physical and Mental Requirements:
• Demonstrated willingness and ability to lead and mentor
• Must be self-motivated, detail oriented, positive in approach, professional
• Experience creating, developing, and implementing project process improvement(s)
• Must promote the company culture and mission to all employees, vendors, clients and business partners
• Minimum 5 years working in data centers; preferably 1 year on an IES’ DCI team
• Knowledge of server and network equipment and software support configurations
• Understanding of AC and DC power principles as they relate to data center power distribution and best practices
• Experience working independently and demonstrated high productivity rate
• Must be able to act as the company liaison for interface with customer representative(s)
• Experience leveraging complex problem-solving, critical thinking skills, and the ability to effectively read, write and give oral presentation(s)
• Must be able to: work at heights from a ladder; work in confined spaces; lift as much as 50 pounds; move as much as 75 pounds; and move pallets of equipment leveraging an unpowered pallet jack
Data Center Technician Lead Revised 06/05/2019
IES Job Description Proprietary and Confidential
• Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as device alarms within a consistently loud environment with varying light levels
• Excellent team and customer communication skills, orally and in writing
Education, Certification, License, and Skill Requirements:
• Must possess at least a High School diploma or GED equivalency
• Minimum 5 years working in data centers, telco, IT operations, or related technical field
• Preferably experience of at least 1 year on an IES’ DCI team
• Experience with server, OS or Network
• Data center certification (including in-progress) are a plus
• Must be proficient with Microsoft Office (Word, Excel, Outlook)
• Ability to work alone or in teams with minimal instruction
• Must meet Company minimum driving standards
• License Required-NO
Career Path:
• Junior Data Center PM; or
• Data Center Operations Expert; or
• System Administrator I

IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace.
For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.

Company Description

IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. \r\nFor 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.

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