Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Responsible for leading CMDB integration, data quality, and discovery from various data sources, improving CMDB health and collaborate across multiple organizations.

• Analyze, Design and Test public and private cloud data to CMDB integration, ingestion and develop data quality metrics with PowerBI, SQL and Python.


• Identify integration errors using import sets and transformation logic built into ETL in ServiceNow.


• Analyze ServiceNow ETL code to troubleshoot data integration issues.


• Translate ITSM CMDB Integration product roadmap into well-defined product requirements/user stories and acceptance test criteria. 


• Define identity rules, dependencies, and relationship between various data elements in ServiceNow to be able to consume external data.


• Define API/JSON requirements to external teams, to be able to interpret and consume into ServiceNow.


• Troubleshoot various type of Configuration Items (ex: Server, Network, Storage and EUC) data issues and identify remediation strategy.


• Work with customers, key partners, and colleagues to define and enhance user experience around the CMDB


• Own and maintain internal documentation and procedures.


• Build CMDB integration product roadmap leveraging industry trends and market standards


• Prioritize and maintain the sprint backlog consistent with the product roadmap and perform story elaboration with the implementation team


• Coordinate with development, Quality Assurance, customers, and release team for Sprints/Program Increment (PI) planning.


• Enable cross-functional collaboration with relevant teams within the product scope

Minimum Qualifications

• 2-4 years of experience IT asset management and or configuration management/CMDB


• Demonstrated ability to build and maintain a CMDB program for large, compliant organizations


• Work experience with the ServiceNow platform is preferred


• Knowledge and experience managing a multi-source CMDB


• Excellent verbal and communication skills with the ability to present complex, sensitive issues


• Experience with rapid and iterative software development methodologies


• Background or certification in IT service management frameworks (ITIL) or ServiceNow preferred


• IAITAM (CSAM, CITAM) or equivalent certification is preferred.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Bonus incentives 


• 6% Company Match on retirement savings plan 


• Free financial coaching and financial well-being support 


• Comprehensive medical, dental, vision, life insurance, and disability benefits 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

For a full list of Team Amex benefits, visit our .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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