Job Description

• Minimum of 2-5 years Hands on experience in the EUC and specially with L2 services, with very strong windows knowledge and hands on and understanding of the Windows 10 / 7 OS and general Virtual Desktop Knowledge.
• Should be HP Certified and have an understanding of ITIL processes including Incident Management, Service Request Fulfillment and working on Incident Management.
• Prefer experienced working with ServiceNow and other ITSM tools and should understand the best practice of recording all customer transactions in incident / Request ticket worklogs.
• Follow Incident and Service Request process and other work processes as provided by Operations Manager.
• Provides support as trained, defined, instructed and managed by Ops Manager.
• Coordinate OEMs such as Dell, HP for repairs as trained and defined by TechM.
• Responsible for Depot services which includes but not limited to Shipping, Build, receiving of shipment, packing tasks.
• Support Asset Management and Imaging team for completing the deliverables.
• Utilize remote tools, as provided and trained by customer, when feasible.
• Experience with MAC & Windows Server infrastructure & roles (AD, DHCP, DNS, DFS, CA, etc.)

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