Job Description

Job Description

Job Description

Desktop Support Technician

Location: Lincoln, NE 68508

Pay Rate: $19/HR W2

Hours: Mon-Fri, 8am-5pm

Duration: Contract-to-Hire

Job Summary:

• Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware/software installations and desktop support.
• Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair.
• Assist with design, build, test and deployment of corporate and site-specific PC images.
• Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution
• Provide “how-to” support, problem solving, and training for office productivity tools to enabled improved end user productivity.
• Act as a second level support resource for those sites where no dedicated staff are on site.
• Attempt problem resolution remotely prior to dispatch of a technician.
• Understand and ensure systems are managed in compliance with best practices.

Qualifications:

• 2-3 Years relevant experience in the IT technical support for desktops, and networks is a plus
• Excellent problem-solving skills
• Excellent customer relationship skills
• General knowledge and experience with at least one desktop imaging software package preferred
• General knowledge of TCP/IP networks

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