A bit about us : Our client operates healthcare facilities. Why join us? Medical / Dental / Vision Retirement CTO / Holiday Pay Job Details We are a leading healthcare provider seeking a dynamic and experienced Director, Patient Experience to join our team. This is a pivotal role in our organization, where you will be responsible for improving patient experience, ensuring the highest level of patient satisfaction, and fostering a culture of excellence in service delivery. You will be the driving force behind our commitment to patient-centered care, leading and mentoring a dedicated team, and implementing strategic initiatives to enhance patient experience. Responsibilities Lead and oversee the development and implementation of patient experience initiatives across the organization. Develop and manage the PRMs, ensuring timely and accurate information is available to optimize patient care. Collaborate with front office teams to ensure the smooth and efficient operation of patient services. Oversee patient feedback channels, ensuring all feedback is taken into account and used to improve patient care. Analyze trends in patient feedback to identify areas for improvement and implement strategies to enhance patient experience. Develop and monitor KPIs to measure the effectiveness of patient experience initiatives. Ensure all documentation standards are met, and patient records are kept accurately and confidentially. Provide coaching and leadership to the patient experience team, fostering a culture of continuous improvement and excellence in service delivery. Work closely with other departments to ensure a holistic approach to patient care, and that patient experience is at the forefront of all we do. Qualifications Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. A Master’s degree will be an added advantage. Minimum of 5 years of experience in a leadership role in healthcare, with a strong focus on patient experience. Proven experience with PRMs, overseeing patient feedback channels, and analyzing trends to improve patient care. Demonstrated ability to develop and monitor KPIs, and ensure documentation standards are met. Exceptional leadership skills, with a proven track record in coaching and team development. Strong understanding of the healthcare industry and the challenges and opportunities in patient care. Excellent communication skills, with the ability to liaise effectively with a range of stakeholders. Strong problem-solving skills, with the ability to think strategically and implement effective solutions. Proven commitment to patient-centered care, and a passion for improving patient experience. If you are a passionate and experienced healthcare professional, with a commitment to enhancing patient experience, we would love to hear from you. Apply today and join our dedicated team in delivering exceptional patient care. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. #J-18808-Ljbffr jobbot
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