Job Description

Job Description

Job Description

JOB TITLE: Education and Outreach Administrator

DEPARTMENT: Policy and Programs

REPORTS TO: Education and Outreach Manager

EFFECTIVE DATE: 09/18/2024

SUMMARY:

The Education and Outreach Administrator focuses on developing and implementing programs and initiatives to educate and engage residents of Rhode Island on waste reduction, recycling, composting, and proper waste disposal. These programs aim to extend the life of the Central Landfill through public education driven behavioral change. The Education and Outreach Administrator is responsible for promoting learning, fostering community engagement, and driving positive change through the Education and Outreach program. Qualified individuals will possess strong computer skills, public speaking skills, be able to communicate effectively to the public, and have an interest in Resource Recovery’s operations and programs.

DUTIES AND RESPONSIBILITIES:

• Coordinate Education Programs: Schedule and manage Resource Recovery’s educational programs, including on-site tours, off-site presentations, and outreach events for schools, institutions, businesses, and community organization
• Communicate Resource Recovery Operations: Stay current on Resource Recovery operations and effectively convey this information to the public and visitors
• Lead Tours and Presentations: Conduct facility tours and presentations, including occasional off-site events during evenings and weekends
• Manage Recycling Hotline : Respond to public inquiries regarding proper waste disposal and general operations
• Develop Educational Resources : Collaborate with the Education and Outreach Manager to create compelling educational materials for a diverse age groups (K-12 and adult) on topics such as recycling, food waste prevention, composting and proper waste disposal.
• Oversee Outreach Materials: Maintain and update inventory of outreach materials, including digital archives
• Track Program Data: Manage data associated with Resource Recovery’s free programs and services
• Engage the Community: Design and implement strategies to reach and engage Rhode Island residents through various channels such as social media, community events, presentations, and collaborations
• Support Special Projects: Contribute to additional projects and responsibilities as needed.
• Maintain Professionalism: Uphold a high level of professionalism in all interactions and tasks

QUALIFICATIONS:

• Associate’s degree in environmental science, education, communication, public policy, public relations, or related field preferred.
• Two years’ experience in environmental program coordination, education, recycling, or related field preferred.
• Ability to think critically and analytically with strong reasoning skills.
• Strong computer skills. Proficient with Microsoft Word, Excel, and Outlook for communicating and scheduling; comfort with various internet browsers; ability and willingness to learn more advanced skills.
• Highly organized and detailed-oriented, with ability to follow multi-step processes consistently.
• Capable of learning new material and willing to spend time expanding knowledge of Resource Recovery’s operations.
• Self-directed and able to work independently.
• Ability to respond appropriately and maintain composure in difficult customer service situations and maintain a high level of professionalism.
• Ability to develop strong professional relationships with customers/visitors. Frequent contacts with teachers, general public, community leaders, and public stakeholders, to provide or obtain information and updates.
• Must be comfortable making presentations to groups of various sizes and demographics.
• Read, write, and speak English; multilingual skills a plus.
• Experience with data collection, analysis, and reporting to measure program effectiveness a plus.
• Periodic contacts with superiors, peers, and operations staff.
• Must have a valid driver’s license and vehicle for travel.

Competencies:

1. Ethics/Integrity - Reliable in carrying out instructions and performing assignments. Wiling to take on responsibilities and be accountable. Treats others with dignity and respect. Works to prevent accidents, injuries, and theft. Lives up to commitments. Is honest is all dealings.
2. Dependability/ Reliability - Sets and observes own priorities for best use of time and meets deadlines. Adequately prepares equipment and work area to perform daily tasks. Completes required inspections of equipment and reports issues timely. Observes safety rules and practices. Aware of surroundings and diligent in keeping a safe working environment. Readily reports incidents and near misses. Engages in good housekeeping practices and takes proper care of equipment and tools.
3. Productivity - Understands work methods, practices, and techniques, and is proficient. Understands tasks or projects and plans and organizes work to be more efficient. Consistently maximizes productivity without sacrificing quality. Is attentive to details of assignments and surroundings. Works independently, without the need for close supervision. Anticipates needs and seeks additional tasks as time permits.
4. Communication Skills : Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
5. Customer Service: Internal and External) Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers. Understands customer requirements, expectations, and needs. responds appropriately and timely. Treats all customers uniformly and consistently with respect and honesty. Clearly and tactfully communicates with customers, supervisors and peers. Looks for ways to provide more value to customers and improves processes.
6. Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
7. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
8. Job Knowledge - Knowledge of products, policies and procedures; Or knowledge of techniques, skills, equipment, procedures, and materials.

ESSENTIAL FUNCTIONS:

• Communicate with others

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