Job Description

Alacrity Solutions

Entry Level In Office Property Desk Claims Adjuster

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit .

The Entry Level In Office Property Claims Adjuster position will begin with a 5-week paid training program and transitioning into a full in office role upon completion of the training. This role is not a deployment and is intended to be a long term position. 

• Week 1 - Remote - Mission statement, What is Alacrity, System Set up
• Week 2 - In Person – How to read a policy
• Week 3 -  In Person - How to apply special limits and policy concepts and Construction 101
• Week 4 and 5 – Remote  Carrier specific and live claim handling with Team Manager and Team Appointed Auditor

Primary Duties upon successful completion of training program include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

A desk adjuster in the property and auto insurance space handles insurance claims from start to finish. They review policy coverage, investigate claim details by gathering documentation and statements, and assess damages through virtual inspections. Desk adjusters will work closely with policyholders, vendors, and other stakeholders to ensure timely and accurate claim resolution. They are responsible for negotiating settlements and ensuring compliance with regulatory requirements and company guidelines. Strong communication, analytical skills, and attention to detail are essential for success in this role.

• Review policy details and coverage.
• Gather statements, police reports, and supporting documentation.
• Assess the cause and extent of damage through virtual inspections and photos.
• Determine claim validity and liability based on policy terms.
• Document claim files with accurate and detailed notes.
• Prepare estimates and settlement recommendations.
• Serve as the primary point of contact for policyholders, claimants, and third parties.
• Provide timely updates on claim status and next steps.
• Handle inquiries and concerns with professionalism and empathy.
• Ensure settlements align with company guidelines and industry standards.
• Adhere to state and federal insurance regulations and company policies.

Skills & Requirements:

• Texas License, additional licenses may be required
• Experience in property claims or task assistant experience preferred
• Proficient Customer Service skills
• Proficient computer skills including typing and Microsoft Office
• Strong relationship building skills and ability to work well with others.
• High level of time management skills
• Excellent attention to detail
• Self-motivated critical thinker who can work independently to solve problems.
• Ability to multitask and quickly adapt to changing/conflicting priorities.
• Strong written and verbal communication skills

Physical & Mental Demands:

• Regular and on-time attendance.
• Hours will be standard 40 hours per week. Subject to change based on needs. 
• Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Job duties and responsibilities can change at any time, with or without notice.

Starting salary range:

• $20.00 per hour during 5-week training period increasing to $26.00 per hour after successful completion of training period

Job Specifics:

• In Office Desk Role - Irving TX beginning March 10th, 2025
• Full-Time (M-F, 8am-5pm) *Subject to change based on role/carrier requirements.

Travel Required:

• N/A

Why Choose Alacrity?:

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How Long We Retain Personal Information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

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