About Topkey:
Topkey is the leading financial automation platform built specifically for vacation rental managers. We integrate directly into PMS and accounting software to provide a unified system that automates expenses, bookkeeping, receipts, banking*, corporate cards, AP/bill pay, and more.
We help property managers increase profitability by eliminating cash leakage and automating time-consuming financial workflows. As the only expense platform in the industry with direct integrations to Visa, American Express, and Mastercard, we offer unmatched accuracy and control.
Were backed by investors like Felicis , a16z , and Y Combinator , and are scaling quickly. Our story has been featured in Axios, Fortune, Fintech Global , and more. Join us and help shape the financial infrastructure for the $110B hospitality market.
Why You Should Join Topkey:
Role Overview:
Were looking for a customer facing consultant with accounting and product experience to work directly with our customers as they adopt and scale on Topkey. Youll help operators get set up, solve real financial workflows, and make sure theyre getting the most out of the platform. Youll work closely with the founders, engineers, and our Head of Technology Consulting to improve the product and shape how we grow.
What Youll Do:
Who We're Looking For:
Were looking for someone with both technical depth and great people instincts. Youll need to be fluent in how financial operations work and able to translate that into practical outcomes for users.
Youre comfortable bridging gaps between accounting teams, property operators, and software engineers. You know how to ask the right questions, identify root causes, and influence product decisions through insight, not volume.
You may have experience in:
Qualifications:
Preferred Experience:
Youll stand out if you bring one or more of the following:
How To Apply:
If youre serious about this role, please email matthew@topkey.io and jason@topkey.io with your resume and a written response to the question below:
Question :
A customer reaches out 6 months after completing their onboarding to say they are not getting value from Topkey and are considering churning.
What steps would you take, what information would you gather, and what would your next touch points be with the account and the customer?
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