Job Description

About Topkey:

Topkey is the leading financial automation platform built specifically for vacation rental managers. We integrate directly into PMS and accounting software to provide a unified system that automates expenses, bookkeeping, receipts, banking*, corporate cards, AP/bill pay, and more.

We help property managers increase profitability by eliminating cash leakage and automating time-consuming financial workflows. As the only expense platform in the industry with direct integrations to Visa, American Express, and Mastercard, we offer unmatched accuracy and control.

Were backed by investors like Felicis , a16z , and Y Combinator , and are scaling quickly. Our story has been featured in Axios, Fortune, Fintech Global , and more. Join us and help shape the financial infrastructure for the $110B hospitality market.

Why You Should Join Topkey:

• Work That Matters: Youll be at the heart of helping customers implement, adopt, and fully leverage our platform to run their financial operations. Your work will directly influence product quality and customer outcomes.
• Own real outcomes: Youll work directly with operators to implement Topkey, solve accounting and workflow issues, and guide them through best practices. This is a strategic, high-leverage role focused on execution, not escalation.
• Work Alongside Product & Founders: Youll work directly with our Head of Technology Consulting and work closely with engineering to shape how we scale. Youll play a major role in influencing the future of our product. You will also work closely with a number of key members of the team who helped successfully scale other financial and hospitality companies like Brex and Airbnb.
• Join a Rocket Ship : We are growing rapidly, and this trend is not slowing down as we establish a strong product-market fit and your work will be crucial in ensuring we keep the high standard we have set on providing the best customer experience in the industry.

Role Overview:

Were looking for a customer facing consultant with accounting and product experience to work directly with our customers as they adopt and scale on Topkey. Youll help operators get set up, solve real financial workflows, and make sure theyre getting the most out of the platform. Youll work closely with the founders, engineers, and our Head of Technology Consulting to improve the product and shape how we grow.

What Youll Do:

• Guide new customers through implementation, setup, and training.
• Help operators translate accounting workflows into Topkeys system.
• Troubleshoot issues and surface feedback to engineering.
• Schedule recurring meetings with key customers to drive usage and adoption.
• Track customer health and proactively flag issues before they escalate.
• Serve as a strategic partner for high-value customers.

Who We're Looking For:

Were looking for someone with both technical depth and great people instincts. Youll need to be fluent in how financial operations work and able to translate that into practical outcomes for users.

Youre comfortable bridging gaps between accounting teams, property operators, and software engineers. You know how to ask the right questions, identify root causes, and influence product decisions through insight, not volume.

You may have experience in:

• SaaS onboarding or implementation
• Accounting or ERP systems
• Fintech, vertical SaaS, or proptech
• Client enablement, solutions consulting, or customer onboarding

Qualifications:

• 2 to 5 years of experience working in a fast-paced startup or finance team where youve been hands on with the numbers and consulting.
• Strong grasp of accounting fundamentals, particularly AP, reconciliation, and reporting
• Experience working cross-functionally with product and engineering teams
• Highly organized and able to manage multiple accounts and priorities
• Excellent written and verbal communication skills
• Based in or willing to relocate to Austin, TX

Preferred Experience:

Youll stand out if you bring one or more of the following:

• CPA or equivalent accounting certification
• Hands-on experience with ERP software such as QuickBooks, Sage Intacct, NetSuite, or Microsoft Dynamics
• Familiarity with ASC 606 and SaaS revenue recognition principles
• Prior experience leading ERP or accounting system implementations
• Background in an early-stage startup environment where youve helped build processes from the ground up
• Customer-facing experience in a B2B SaaS environment focused on product adoption or technical enablement

How To Apply:

If youre serious about this role, please email matthew@topkey.io and jason@topkey.io with your resume and a written response to the question below:

Question :

A customer reaches out 6 months after completing their onboarding to say they are not getting value from Topkey and are considering churning.

What steps would you take, what information would you gather, and what would your next touch points be with the account and the customer?

Job Tags

Similar Jobs