Job Description

Looking to take the next step in your career?

We’re on the hunt for a standout individual to join our team as a Customer Success Specialist! If you're creative, and outgoing, and thrive in a fast-paced, dynamic environment, this might be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you’ll handle customer inquiries and complaints through email and live chat, with no phone interactions.

Key Responsibilities:

• Address customer queries via email with clear and prompt communication (no phone calls).
• Moderate user-generated content to ensure adherence to company policies and regulations.
• Detect and resolve potential scams or fraud, maintaining a secure online space.
• Log customer interactions and resolutions with accuracy.
• Work with team members to improve processes and enhance the customer experience.
• Provide accurate, complete information to customers using the right tools.
• Achieve personal and team support goals.
• Collaborate effectively with internal and client teams.
• Participate in training to enforce moderation policies accurately.
• Support various workflows, clients, and markets as needed.

Requirements:

• C2 level proficiency in German.
• B2 level proficiency in English.
• EU citizenship or Maltese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Why Join Us:

• Competitive Pay: We value your expertise.
• Performance Bonuses: Get rewarded for your success.
• Transportation Provided: Company transport from designated pick-up points.
• Relocation Support: Assistance for a smooth transition.
• Career Growth: Opportunities for advancement and professional development.
• Hybrid Work Model: Flexible work options for a better work-life balance.

Ready to jump into an exciting customer support role? Apply today, and we'll be in touch soon!

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