Job Description

Job Description

Job Description

Our Core Team Focus:

The HB Home Service Team is committed to creating a five-star experience for our customers and employee-owners. We empower our employee-owners to make this a great place to work and create value. Our goal is for you to find a fulfilling, authentic working environment that exceeds your personal expectations while also honoring our mission, vision, and core values. A workspace where happiness is observed!

Role: Plumbing Supervisor - Harrisburg, PA

Objective:

The Plumbing Supervisor will manage our plumbers, ensuring excellent customer service and a strong team. They will shape company culture, drive results, and address operational issues, while understanding business finances, strategy, and competition.

In this role you will:

• Lead from the front, the majority of this role will be spent in the field and the remainder of your time will be spent managing, coaching, and holding accountable the plumbers.
• Supervises, trains and coaches plumbers in technical, soft skills and day to day duties.
• Manage day to day technician needs including assistance, praise, and discipline.
• Ensure positive customer relations that include technician performance issues, technical billing disputes and technical issues from visits.
• Perform plumbing technical services as needed.
• Actively own and promote our mission statement & core values.
• Identify opportunity for growth & develop individual technicians’ growth via onsite training, coaching, assigned trainings and experience building tasks.
• Inform and train plumbing technicians on new procedures, work policies and plumbing codes.
• Plan and develop schedules for needed equipment usage.
• Possess knowledge of OSHA regulations as they pertain to the work of the plumbers. Monitor and ensure safe work protocols.
• Monitor materials and labor costs to ensure the plumbing department is working within budgetary guidelines.
• Assist the Plumbing Manager in the preparation of capital expenditures and operational budget.
• Collaborate with Plumbing Manager and office staff to meet the demands of the plumbing operations business.
• Plan for future improvement of self and team.

Qualifications:

• High school diploma or completion of G.E.D
• 10 years of plumbing and/or supervisory experience
• Journeyman or Master Plumbers license preferred in PA, required in MD
• Knowledge of local plumbing codes is essential
• Valid Driver’s License with a clean driving record is required
• Strong leadership and decision-making skills
• Ability to act with integrity, professionalism, and confidentiality
• Excellent oral and written communication skills
• Must possess proficient computer skill

Benefits :

• Stable employment, expanding career field, and competitive salary offered
• Employee Owned and Operated – Employees earn ownership share that can provide retirement income
• Employer-paid 401k, no required employee contribution
• Additional 401K Retirement Options Available
• 100% Employer paid Short- and Long-Term Disability insurance
• 100% Employer paid Life Insurance Policy
• Low Cost Medical Benefits
• Dental and Vision Insurance options are available
• Structured bonus plan
• On Going Training Opportunities
• Potential Professional and Personal Growth Opportunities
• Paid Time Off (PTO)
• Paid Holidays
• Company provided tablet and phone

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit; stand; walk; use hands to manipulate, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift equipment, tools, products, and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is Occasionally exposed to fumes or airborne particles, extreme heat and risk of electrical shock. The employee is frequently exposed to outside weather conditions. The noise level in the work environment is occasionally loud.

Safety Statement: It is imperative that all employees recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.

Safety Sensitive: Aligned with our company’s Core Values, safety is the foundation of what we do each and every day, on each and every job, as part of each and every task. As a provider of residential services, several of our positions pose a greater risk of injury. As such, certain positions have been designated as “safety sensitive”.

This is a safety sensitive position, which means the employee’s job performance can affect the safety of the employee and others. Job performance under the influence of alcohol or drugs could lead to physical injury or death to the employee, other employees, or members of the public at large. Therefore, the employee must be able to perform the job responsibilities without causing a threat to co-workers, to the workplace, or to the public at large.

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