Help Desk Support and Level 1 Technician Job at TeamLogicIT, Morris Plains, NJ

UlR4L1NJWnRMbkRYR0M1dVk1Qk8weTRMUlE9PQ==
  • TeamLogicIT
  • Morris Plains, NJ

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Trillium Staffing

Roofing Project Manager Job at Trillium Staffing

 ...Trillium Construction is hiring for a Commercial Roofing Project Manager in Roseville, CA for a direct-hire, full-time position with a large roofing contractor to oversee roofing projects from start to finish. Duties: -Work in tandem with the Project Foreman... 

RealDefense

Director of Finance Job at RealDefense

 ...Overview: We are seeking a strategic, hands-on Director of Finance to partner with the SVP of Finance in leading financial planning...  ...with GAAP, SOX controls and coordinate with external auditors and banks. Implement and improve financial systems, tools, and... 

CAMRIS

Bioinformatics Scientist Job at CAMRIS

 ...Overview We are seeking a Bioinformatics Scientist to support the National Institutes of Health's (NIH), world renowned National Institute of Allergy and Infectious Diseases (NIAID) in Bethesda, MD. Our NIAID professional, technical, and scientific support personnel... 

Billy Graham Evangelistic Association Career Site

Digital Proofreader Job at Billy Graham Evangelistic Association Career Site

 ...supporters with targeted content using a combination of indirect and direct communications channels. Job Summary - The Digital Proofreader ensures that all printed material produced is grammatically correct, structurally sound and logical, and that the intended... 

The Empowerment Network

FT Online Data Entry Clerk - Work From Home Job at The Empowerment Network

[Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Data Entry Clerk you'll: Enter and update data in the organization's database with accuracy and attention to detail; Maintain confidentiality and security of sensitive information; Verify...