Job Description

• Develop departmental objectives, budgets, policies, procedures and strategies
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements
• Train and supervise Housekeeping staff
• Ensure all employees adhere to dress code policies for their scheduled shift
• Resolve customer complaints regarding Housekeeping operations
• Inspect all guest rooms and ensure each passes Bunkhouse standards
• Implement standards and procedures to consistently conduct an accurate inventory
• Monitor compliance with health and fire regulations regarding lodging facilities
• Evaluate new products for usefulness and sustainability
• Arrange for equipment purchases and repairs
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Hold staff accountable for their job performance through regular performance evaluations
• Maintain awareness of documentation needed and retained in employee files
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

• Two (2) years related experience in hospitality or service industry
• High School diploma or general education degree (GED). College Degree preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to speak the primary language(s) of the workplace
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)

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