Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

Focus:

The Event Solutions team is responsible for engineering, maintaining, and operating the infrastructure required for mass communications throughout the company. As Infrastructure Engineer – Digital Signage, you will perform engineering and servicing tasks applicable to the Digital Signage and IPTV product set within the Event Solutions portfolio.

Organizational Context:

Reports to the Engineering Director, Event Solutions within the Digital Workplace organization.

Key Responsibilities:

• Perform core technical activities to support infrastructure implementations and deployments


• Respond to customer request tickets with technical solutions to ensure platform functionality


• Organize and participate in planning activities for equipment moves, adds, and changes globally


• Organize and participate in planning activities for new infrastructure installations globally


• Participate in test planning and execution - Work with project teams to guide components from development to production environments


• Execute test plans to review new products, platforms, and infrastructure


• Participate in current-state system analysis and requirements gathering for upgrades and troubleshooting


• Support configuration and implementation deployments


• Contribute to the creation of technical design/implementation documentation


• Participate in troubleshooting activities


• Implement various software moves/adds/changes, including server software installations and configurations


• Provide support for ongoing platform infrastructure availability


• Work on prioritized/assigned projects

Qualifications:

• Bachelor’s degree in computer science, computer engineering, or related field required; advanced degree preferred


• Up to 4 years of demonstrated experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering


• Experience with digital signage and IPTV cloud solution deployment, design, troubleshooting, user support, and operational maintenance (Windows/Linux server management, testing, and device patches/upgrades, etc)


• Experience with a variety of software languages, operating systems, or network protocols


• Knowledge of principles applicable to audio signal path, routing, AVoIP, and NDI


• Understanding of Active Directory, Service Now, IDP, technical infrastructure, network data flows (firewalls, proxies, DHC), etc.


• Experience with ITIL practices, ITSM


• Proven record of cross-functional project management skills and collaboration with internal teams and external partners


• Ability to develop a solid understanding of the application and associated infrastructure


• High proficiency user of MS Office Product Suite products including PowerPoint, Excel, Outlook


• Strong email and verbal communication competence


• Meticulous attention to detail 

Range of Impact/Influence:

• Autonomy: Accountable to deliver quality and on-time work while working
  independently

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Bonus incentives 


• 6% Company Match on retirement savings plan 


• Free financial coaching and financial well-being support 


• Comprehensive medical, dental, vision, life insurance, and disability benefits 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

For a full list of Team Amex benefits, visit our .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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