Job Description
DCI Job Requirement for: L1 Help Desk Technician Location: Washington, D.C. Job Description:
• Serve as a Level 1 Help Desk Technician to provide
o Response to technical issues
o Technical support to Data Engineers
• Gather necessary information and respond to customer inquiries
o Over email and through ticket-based software support desk systems
• Recreate and diagnose issues reported by the client
• Triage, track, and correctly route support and user requests across the team
• Collaborate with engineering and product teams to resolve problems and find solutions
• Coordinate/manage customer contact for product and user issues across a global user base
• Ramp up new users on the product platform Qualifications:
• 3+ years of experience providing Customer Support o Preferably on complex software platforms • Consistent execution with proactive communication
• Experience working with analytical software platforms
• Proficiency in scripting:
o Python, PowerShell, and/or Bash • Experience using large-scale data to solve valuable business problems
• Experience with Microsoft Office Suite
• High understanding of the business process
• Experience with Foundry is a plus Active Secret Security Clearance Job Type: Full-time
Salary: $70,000-$110,000
Job Tags
Full time, Work at office,
Similar Jobs
Capital One
...Senior Software Engineer (Bank Tech) Do you love building and pioneering in the technology space? Do you enjoy solving complex business... ..., inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors...
Jobot
...Seeking a Skilled Senior Tax Manager for a Leading Public Accounting Firm in San Antonio, TX Comprehensive Benefits &... ...and comprehensive benefits package Generous paid time off and vacation for both full-time and part-time positions Coverage of membership dues and...
Slappys Management Services Llc
...Job Description Job Description Customer Service Attendants ("CSAs") welcome customers to our Express Car Wash with a friendly, positive attitude. CSAs are responsible for helping customers choose the appropriate wash/membership, answering questions, and performing...
Referral Rock Inc
...onboarding journey, address any concerns, and provide ongoing support; Assist customers across multiple communication channels including chat, email, and live screen shares; Coordinate technical assistance; Monitor customer health and leading indicators to proactively...
Mastec Civil, LLC
Overview: We are hiring a Area Manager for Northeast Florida to oversee and manage operations within the region. This role involves strategic planning, team management, and ensuring the successful execution of infrastructure and heavy civil, roadway and highway projects...