Job Description
DCI Job Requirement for: L1 Help Desk Technician Location: Washington, D.C. Job Description:
• Serve as a Level 1 Help Desk Technician to provide
o Response to technical issues
o Technical support to Data Engineers
• Gather necessary information and respond to customer inquiries
o Over email and through ticket-based software support desk systems
• Recreate and diagnose issues reported by the client
• Triage, track, and correctly route support and user requests across the team
• Collaborate with engineering and product teams to resolve problems and find solutions
• Coordinate/manage customer contact for product and user issues across a global user base
• Ramp up new users on the product platform Qualifications:
• 3+ years of experience providing Customer Support o Preferably on complex software platforms • Consistent execution with proactive communication
• Experience working with analytical software platforms
• Proficiency in scripting:
o Python, PowerShell, and/or Bash • Experience using large-scale data to solve valuable business problems
• Experience with Microsoft Office Suite
• High understanding of the business process
• Experience with Foundry is a plus Active Secret Security Clearance Job Type: Full-time
Salary: $70,000-$110,000
Job Tags
Full time, Work at office,
Similar Jobs
Mass General Brigham
...doctors nurses business people tech experts researchers and systems analysts to advance our... ...candidate for the position of Research Assistant. The laboratory is part of the Department... ...~ Hearing Constantly (67-100%) Remote Type Hybrid Work Location 399 Revolution...
Viget
...At Viget, we help clients concept, design, and launch compelling digital products. As an intern, you'll experience key aspects of a digital project by working with members of other discipline teams. You'll join client meetings to experience presentations and consultations...
Wegmans Food Markets
Production Worker at Wegmans Food Markets summary: As a Production Worker at Wegmans Culinary Innovation Center, the role involves producing, assembling, and packaging food products while operating machinery and ensuring compliance with food safety and quality standards...
ProKatchers
...Job Description ProKatchers is seeking a travel nurse RN Pediatric Med Surg for a travel nursing job in Oklahoma City, Oklahoma. Job Description & Requirements ~ Specialty: Pediatric Med Surg ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 13 weeks ~...
Summit Recruiting Group LLC
...Orthopedic Hand Surgeon opening in Phoenix, Arizona Established practice Details: ~ Full-time ~ Permanent opening ~ Ideal candidates will have a demonstrated track record of excellence in clinical care, integration with clinical quality standards, and fostering...