Job Description
DCI Job Requirement for: L1 Help Desk Technician Location: Washington, D.C. Job Description:
• Serve as a Level 1 Help Desk Technician to provide
o Response to technical issues
o Technical support to Data Engineers
• Gather necessary information and respond to customer inquiries
o Over email and through ticket-based software support desk systems
• Recreate and diagnose issues reported by the client
• Triage, track, and correctly route support and user requests across the team
• Collaborate with engineering and product teams to resolve problems and find solutions
• Coordinate/manage customer contact for product and user issues across a global user base
• Ramp up new users on the product platform Qualifications:
• 3+ years of experience providing Customer Support o Preferably on complex software platforms • Consistent execution with proactive communication
• Experience working with analytical software platforms
• Proficiency in scripting:
o Python, PowerShell, and/or Bash • Experience using large-scale data to solve valuable business problems
• Experience with Microsoft Office Suite
• High understanding of the business process
• Experience with Foundry is a plus Active Secret Security Clearance Job Type: Full-time
Salary: $70,000-$110,000
Job Tags
Full time, Work at office,
Similar Jobs
Maune Raichle Hartley French & Mudd, LLC
...Legal Investigator Chicago, IL What Were Looking For: Our Chicago office is hiring a Legal Investigator to support our Litigation... ...for interviewing clients and witnesses, drafting documents, assisting with trials, and conducting field investigations. A valid...
AgencyCRM
...growing and dynamic team that thrives on creativity, collaboration, and results. Were looking for a proactive and personable **Virtual Recruiter** to help attract and hire top talent. This role is perfect for motivated individuals who are eager to learn and groweven if...
Mars Services
...WHAT WE DO: We are a team of Roofing, Electrical, Plumbing, HVAC, Carpet restoration, Pest control, Renovations experts and much... ... Paid Holidays Company Truck (we pay fuel, tolls, vehicle maintenance & repairs) Work among some of the highest paid service technicians...
The Hashgraph Association
...About us The Hashgraph Association (THA) is a global organization headquartered in Switzerland, and is a part of the Hedera Hashgraph (Hedera) ecosystem. Hedera is a revolutionary proof-of-stake public Distributed Ledger Technology (DLT) network that is fast emerging...
New Balance
...Global Retail Marketing Manager, Flagship Join to apply for the Global Retail Marketing Manager, Flagship role at New Balance Global... ...Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities...