Med Spa Manager Job at Diamond Accelerator, Tacoma, WA

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  • Diamond Accelerator
  • Tacoma, WA

Job Description

Job Description

Job Description

Med Spa Manager

Steilacoom, WA Schedule: Full-Time | On-site

Compensation: $55k plus performance bonus

About the Role

We are seeking an experienced and highly organized Med Spa Manager to lead day-to-day operations and support the continued growth of our medical aesthetics practice in beautiful Steilacoom, WA . This role works closely with an experienced Medical Director and plays a critical part in optimizing operations, supporting the team, and driving revenue growth.

This is an ideal opportunity for a confident leader who thrives in a structured environment, enjoys building systems, and wants to grow alongside a well-established medical professional in a scenic, community-centered setting.

Key Responsibilities

Operations & Leadership

  • Oversee daily clinic operations to ensure efficiency, organization, and exceptional patient experience

  • Manage scheduling, staffing, workflows, and clinic coverage

  • Serve as the primary point of contact between providers, front desk, and ownership

  • Implement and maintain SOPs across front desk, clinical flow, and inventory

Team Management

  • Support hiring, onboarding, training, and performance management

  • Lead with accountability while fostering a positive, professional culture

  • Conduct regular team check-ins and support productivity goals

Business Growth & Revenue

  • Support growth initiatives including memberships, packages, and promotions

  • Track KPIs including sales performance, rebooking, utilization, and revenue

  • Partner with leadership to identify opportunities for improvement and expansion

  • Ensure consult processes and follow-up protocols are being executed consistently

Patient Experience

  • Ensure a high-touch, professional patient journey from first contact through follow-up

  • Handle escalated patient concerns with professionalism and discretion

  • Maintain a welcoming, organized, and polished clinic environment

Administrative & Financial Oversight

  • Oversee inventory management and ordering

  • Assist with reporting, metrics tracking, and operational audits

  • Ensure compliance with policies, procedures, and regulatory requirements

Qualifications
  • Previous experience as a Med Spa Manager, Practice Manager, or Spa Manager (medical aesthetics strongly preferred)

  • Strong organizational, leadership, and communication skills

  • Proven ability to support business growth and operational improvements

  • Comfortable managing KPIs, goals, and team accountability

  • Professional, proactive, and solutions-oriented mindset

  • Experience with EMR/CRM systems and scheduling platforms preferred

Why Join Us
  • Work in a beautiful waterfront community in Steilacoom, WA

  • Collaborate with an experienced and respected Medical Director

  • Opportunity to grow with the practice and make a meaningful impact

  • Stable, professional environment with room for advancement

  • Competitive compensation based on experience

Job Tags

Full time,

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