Job Description

Office Assistant

Pools Scouts is a growing company and we're looking for an Office Assistant to grow with us! If you are organized, motivated, and enjoy engaging with customers this could be the job for you. Experience with a route based service company is a plus.

This person will be responsible for taking and placing customer calls, with the ability to engage in conversation, listen to customer concerns and sell our services. Ability to communicate professionally through text messaging, email correspondence and live phone calls. This position schedules new and existing services and invoices customers. Data entry skills, email and written skills are essential.

Assist with scheduling customers for recurring pool cleaning service and repairs. The position may also require research skills to troubleshoot customer problems.

General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and scheduling information
• Set up new customer accounts
• Keep records of customer interactions and transactions
• Prepare and email customer work order reports
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Manage and keep up to date accounts receivables.
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

Education and Experience: High school diploma, general education degree or equivalent. Strong computer skills including Google Sheets, MS Office and Excel.

Compensation: $17.00 - $24.00 per hour

Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service.

Our pool technicians, or 'Scouts' as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you'll be spending so much time outside!

Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.

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