Our competitive Benefit Package is designed to support the wellbeing and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: Suburban Hospital | Your benefits virtually (mybenefitsjhhs.com)
The Program Director provides leadership for hospitalwide patient and family experience priorities. The Program Director motivates, encourages and implements changes aligned with strategic priorities for both Suburban Hospital and Johns Hopkins Medicine (JHM) Patient Experience. This role coleads the Suburban Hospital Patient Family Advisory Council (PFAC) and serves as a resource among patient experience leaders across JHM to support shared learning, advance pilot projects, and promote a more uniform experience across the system. The Program Director oversees patient experience across inpatient and ambulatory settings in partnership with department leaders and is responsible for analyzing and reporting data to all levels of staff. This position identifies national best practices in experience improvement strategies and supports a culture of care that enhances the patient experience, increases employee engagement and fiscal performance.
The Program Director also partners with the manager of volunteer services in the National Capital Region (NCR) to advance the patient family experience. This role also partners with patient relations to understand friction points, analyze feedback, and create improvement plans in partnership with leaders.
Bachelor's degree in public health, Health Administration, Business, Organizational Development or a related field required; Master's preferred.
10 years of customer service management experience, preferably in highrisk industry, with progressive levels of responsibility is required.
A documented track record of leading customer service improvements in a complex organization is preferred.
Healthcare experience is preferred.
Salary Range: Minimum $47.50/hour - Maximum $76.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drugfree workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
#J-18808-Ljbffr...AI Research Scientist, Human Behavior and Carbon Neutrality At Toyota Research Institute (TRI), we're on a mission to improve the quality... ...within our Human-Centered AI (HCAI) Division blends behavioral science, human-computer interaction research, and machine learning to...
...for various stakeholders. Participate in the preparation of business presentations for various internal meetings, including Market... ...environment Intern Vehicle Lease Program This is a part-time internship position for our fall rotation, from September 8, 2025 through...
...Solomon Page is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Independence, Missouri. Job Description & Requirements... ..., membership-based access to virtual primary care, urgent care, mental health therapy, a vision program, and prescription...
...A U.S. Government contracting company is hiring an Armed Security Guard to work on a government contract in Kosovo. Candidates must be U.S. citizens with two years of armed security experience and must meet physical and medical requirements. The role involves providing...
...with C.R. England?\n\n \n\t ~ Home time: 34-hour reset weekly; days off vary \n\t ~ Drivers average $105,248 annually* - Top 10%... ...34-hour reset. Days off vary. This lane has both day and night shifts, with no set shift. During the holiday season, there might be less...