Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.  

The Per Diem Emergency Department Patient Access Registrar are responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Schedule: This position is per diem in the Emergency Department based on business needs, generally at least 8-12 hours per month. We are able to consider candidates with a variety of availability, but generally, the more open availability the better. Being able to work weekends or overnight shifts is a HUGE plus!

Primary Responsibilities:

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Responsible for collecting data directly from patients and referring provider offices to confirm for patient services prior to hospital discharge
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, specifically the Emergency Department and other areas, including but not limited to: Main Admitting, OP Registration, and Maternity units

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.  

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
• Ability to work onsite at  4747 Arapahoe Ave, Boulder CO. 80303 in an emergency department setting
• Ability and willingness to work on a per diem basis, generally at least 8-12 hours per month
• Must be 18 years of age or older

Preferred Qualifications:

• Experience with Microsoft Office products
• Ability to work weekends or overnight hours
• Experience working with electronic medical records such as Epic
• Experience in a Hospital Patient Regist]]>

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