Job Description

Job Description

Job Description

Practice Manager – Raleigh, NC Market
Full-Time | Multi-Center Oversight | Healthcare Leadership

Lead with Purpose. Deliver with Compassion.

Are you a skilled healthcare leader ready to make a meaningful impact in a growing, patient-first organization?

IVX Health is seeking a dynamic Practice Manager to oversee our infusion centers in the Raleigh market - specifically in North Raleigh & Knightdale. Based ideally in or near Raleigh , the Practice Manager will lead both clinical and administrative teams across multiple sites, driving operational excellence and ensuring a consistently exceptional patient experience.

What You'll Do

• Lead Multi-Center Operations
  Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations.

• Manage and Coach High-Performing Teams
  Directly supervise both clinical and non-clinical staff, including hiring, scheduling, payroll, PTO management, and performance development.

• Ensure Operational Excellence at the Front Desk
  Drive success in pre-visit verification, patient onboarding, scheduling and retention, and accurate EMR documentation in partnership with front desk staff.

• Partner to Drive Revenue and Quality Outcomes
  Collaborate with clinical teams, regional leadership, and centralized departments (revenue cycle, pharmacy, etc.) to ensure clean workflows and efficient, reimbursable care.

• Support P&L Execution
  Own center-level business performance metrics and collaborate with the Regional Operations Director and VP to hit financial goals.

• Strengthen Community and Vendor Relationships
  Serve as the primary liaison for non-referring vendor relationships, including supervising physicians, community groups, and strategic drug partners.

• Champion a Culture of Accountability and Growth
  Reinforce IVX's values and standards by fostering a culture of operational rigor, continuous improvement, and collaborative leadership.

• Drive Growth in Patient Volume
  Strategize alongside Business Development Managers to support referral relationships and market expansion efforts.

What We're Looking For

• 3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting

• Proven success managing both clinical and administrative teams

• Experience in healthcare front desk operations, patient access, or revenue cycle preferred

• Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics

• Excellent communication skills, with the ability to build trust across diverse teams

• Solutions-focused mindset with the ability to troubleshoot, resolve conflicts, and implement improvements

• High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness

• Bachelor's degree in healthcare administration, business, nursing, or related field preferred

Why You'll Love IVX Health

• Mission-Driven Work – Join a company that's reshaping the infusion experience for patients nationwide.

• Dynamic Leadership Role – Influence both patient care and operational success across a growing market.

• Supportive Culture – Be part of a passionate, performance-driven team that leads with kindness and integrity.

• Room to Grow – Enjoy professional development, tuition reimbursement, and real opportunities to advance your career.

About IVX Health

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We're transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission: To improve the lives of those we care for by redefining the care experience

Our Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions

Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

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