Job Description

Job Description

Job Description

Quality Assurance / Test Engineer

Work Location: National Capital Region (NCR) — on-site at contractor/government facilities (SCIF work may be required). 

Job Description 

Title: Quality Assurance / Test Engineer (ServiceNow / Enterprise IT) 

Overall Assignment Description 

Ensure enhancements, upgrades, and integrations meet mission and performance requirements prior to release. Develop comprehensive test strategies and plans; build and execute manual and automated tests; manage defects to closure; and coordinate closely with developers, analysts, and end users through UAT cycles to embed quality across the SDLC and minimize mission downtime. 

Duties May Include 

• Test Strategy & Planning: Define end-to-end test strategies (functional, regression, integration, security, performance, accessibility/508) and trace tests to requirements and user stories. 
• Author & Execute Tests: Create detailed test plans, cases, data, and automated scripts (e.g., ServiceNow ATF, Selenium); execute cycles across dev/test/stage/prod.  
• Defect Management: Log, triage, and track defects in Jira/Zephyr/ALM; verify fixes; maintain clear reproduction steps and acceptance criteria. 
• Release Readiness: Participate in sprint ceremonies and release reviews; validate build notes, back-out plans, and smoke/regression results for go/no-go. 
• UAT & Stakeholder Support: Coordinate UAT events with mission users; capture feedback, prioritize issues, and verify operational acceptance. 
• Quality Metrics & Reporting: Publish dashboards on test coverage, pass/fail rates, defect aging, and escape rate; recommend process improvements. 
• Automation & CI Integration: Expand automated regression suites; integrate test execution with pipelines; maintain stable, reusable test data and mocks. 

Required Skills & Experience 

• 3–5 years in QA or software test engineering (enterprise applications). 
• Experience creating automated test frameworks and executing regression cycles. 
• Hands-on with ServiceNow ATF and at least one UI automation tool (e.g., Selenium). 
• Strong defect lifecycle management and requirements traceability. 
• Excellent collaboration and communication skills supporting agile teams. 

Certifications 

• Preferred: ISTQB (or equivalent). ITIL® 4 Foundation is a plus. 

Education and Experience (Required — one of) 

• Bachelor’s in IT, Engineering, or related field and 3–5 years relevant experience; or 
• Associate’s + 6 years; or 
• HS/GED + 8 years in closely related QA/test roles. 

Security Clearance 

TS/SCI with CI Polygraph (required). U.S. citizenship required. 

Tools & Platforms 

• ServiceNow (ATF, Change/Release), Selenium, Jira, Zephyr, HP ALM, Git-based pipelines. 

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