Job Description

Overview

Base pay range: $23.00/hr - $26.00/hr

Job Location: Mar Monte Hotel - SANTA BARBARA, CA

Salary Range: $23.00 - $26.00 Hourly

Description

About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission: As a Rooms Controller, you will work with many departments responsible for maintaining and selling guest rooms. You will ensure that current and future rooms are blocked with special requests to ensure guest satisfaction.

Responsibilities

• Serves as a liaison between the Front Office, Sales, Housekeeping, Engineering and Revenue
• Run daily reports. Identify any over-commitments. Perform duplicate reservation checks, block rooms.
• Reviews daily no-shows report and coordinates with sales on group no shows, in-house, and arrivals report on a daily basis
• Review daily arrivals to identify and action special service request codes, VIP reservations, package rates, etc. Ensure blocking is done for all Special Service Requests and VIPs.
• Reviews group resumes to verify group billing procedures.
• Reviews Arrivals Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms.
• Coordinate special services and/or amenity delivery arrangements
• Check the Comments Report for room changes, late check-outs, and informational messages.
• Review room type inventory and balance any oversold room types.
• Monitor room category and bedding availability in the PMS vs. online, up to three days in advance, to prevent overbooking.
• Review out-of-order rooms daily. Ensure rates match market codes, document and correct any exceptions.
• Checks the status of all Out-of-Order rooms on a daily basis.
• Manage Out of Order/Hotel Room Block inventory, following up with departments such as Housekeeping, Engineering, Front Desk and updating the Revenue Management team.
• Enter rooming lists with 24 hours of receipt. Ensuring all guest information is accurate according to rooming list provided by group sales manager.
• Ensure there are no gaps in room assignments, helping to maximize revenue.
• Input reservations lists for group and contract business.
• Input reservations on promotional offers when rate plans do not correctly interface with property management systems.
• Create group booking links when applicable.
• Proactively identify potential inventory issues.
• Promotes and applies teamwork skills at all times.

Experience

• 2+ years' experience working in hotels or front desk.
• Advanced knowledge of computer software (including Microsoft Office, Outlook) and or Micros station.

Education

• High School diploma or GED required; college degree preferred.

Other Requirements

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel.
• Hours Required: 8-Hr Shift/Scheduled days primarily overnight and times may vary based on need.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

Benefits

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Competitive Base Salary
• Vacation
• Paid Sick Leave
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Equal Opportunity

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex, religion, marital status, national origin, age, disability, or any other protected characteristic. Reasonable accommodations may be provided as required by law.

Notes

Qualifications: This position is at a location where Hyatt is not the employer. The employer may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Tags

Similar Jobs