Job Description

Job Description

Job Description

Description:

Location: Remote, 75% Travel
Investor: General Atlantic

Headquartered in Kansas City and founded in 2019 by industry veterans Collin Hathaway (Chairman) and Trevor Flannigan (CEO), Flint Group is a leading platform providing high-quality HVAC, plumbing, and electrical (“HVAC+”) services to residential customers. Today, Flint is comprised of 15 longstanding, market-leading brands across 13 primary U.S. markets—Seattle, Portland, Phoenix, Houston, Boston, Denver, Kansas City, St. Louis, Detroit, Atlanta, Raleigh Durham, and Philadelphia—and continues to acquire and grow best-in-class local HVAC+ brands.

The HVAC+ residential services industry is valued at ~$150B+, growing at ~5% CAGR, and is largely non-discretionary due to the mission-critical nature of HVAC and plumbing systems. The market is highly fragmented, with over 70% served by independent contractors and small local providers.

Flint’s proven growth model focuses on:

• Investing in local leadership, facilities, and technology
• Optimizing business mix and improving lead flow
• Leveraging economies of scale through purchasing and OEM agreements
• Sharing best practices across brands
• Using technology and analytics to track KPIs, gain insights, and drive accountability

What's Included:

• Competitive Salary commensurate with experience and impact (OTE $145k-$175K) - Base Salary + Bonus
• 100% Company-Paid Benefits for you and your family – including Health, Dental, and Vision coverage
• Company-Matched 401(k) to help you plan for the future
• Flexible PTO to balance work and life
• Paid Holidays throughout the year
• Cell Phone Reimbursement for work-related use
• Ongoing Training & Professional Development opportunities to advance your career
• Collaborative, High-Performance Culture – work alongside some of the best professionals in the industry

Reporting directly to the VP of Sales, the Training Manager will focus on hands-on, in-the-field training—primarily through ride-alongs and group training sessions—to develop high-performing sales and service teams across all markets. This role is pivotal in ensuring our local teams consistently deliver best-in-class customer experiences and achieve revenue goals.

• Conduct frequent ride-alongs with sales staff and field technicians to provide real-time, in-person coaching, modeling effective sales and customer service techniques.
• Observe, assess, and coach during live service calls, providing immediate feedback and actionable improvement steps.
• Follow up with individuals post-ride-along to reinforce training concepts, track progress, and promote skill retention.

• Lead multi-day, in-person training sessions for groups of sales professionals, technicians, and local managers.
• Develop engaging training agendas that balance technical skills, customer interaction best practices, and sales techniques.
• Foster collaboration, peer-to-peer learning, and knowledge sharing during group sessions.
• Create role-play scenarios and interactive workshops to simulate real-world customer interactions.

• Partner with General Managers and local leadership to identify skill gaps and tailor training content accordingly.
• Leverage Flint’s proprietary training assets and adapt them for both ride-along and group learning environments.
• Assess training effectiveness through performance metrics, feedback surveys, and follow-up evaluations.
• Continuously refine training content to reflect industry trends, new service offerings, and evolving customer needs.

• Build strong, trust-based relationships with local teams to drive training engagement and adoption.
• Coach and mentor managers on how to deliver effective on-the-job training to their teams.
• Support a culture of accountability, continuous learning, and operational excellence.

• Become a subject matter expert on Flint’s operational playbook.
• Teach and reinforce playbook standards during ride-alongs and training sessions.
• Share best practices across all brands to accelerate value creation and improve performance.

The ideal candidate will be a hands-on trainer with a passion for developing people through direct observation, real-time feedback, and collaborative group learning . They will be energized by spending time in the field and on the road, working side-by-side with teams to elevate their performance.

• Proven success delivering both one-on-one field coaching and group training in a high-growth service business.
• Strong track record in residential HVAC, plumbing, or electrical services.
• Exceptional communication and facilitation skills, able to engage diverse audiences.
• Demonstrated ability to measure training impact through performance data and adjust approach accordingly.

• Hands-on and adaptable, comfortable in fast-paced, high-growth environments.
• Highly collaborative, with strong interpersonal skills.
• Data-driven approach to evaluating training effectiveness.
• Technologically proficient, leveraging tools to enhance training delivery and tracking.
• High emotional intelligence with the ability to motivate and inspire teams.

Job Tags

Similar Jobs