Job Description

The CRM Application Analyst is responsible for supporting the development, maintenance, and enhancement of the Salesforce application. They work closely with cross-functional teams to understand business requirements and implement solutions that optimize the use of Salesforce to meet those requirements. Principal among these activities is configuring and customizing Salesforce applications, performing quality control checks, and developing and maintaining documentation. The CRM Application Analyst will also provide support to end-users, troubleshooting issues and providing training as needed. This position also will be required to manage and maintain data integrity of information in Salesforce, interfacing with external partner users and internal Catalyst users. The position is responsible for analyzing data to identify areas of improvement for current processes. The goal of this activity is to provide Catalyst Corporate’s management and staff the ability to accurately communicate with all or specific segments of its membership and for making decisions about other forms of member engagement and allocation of resources for promotional purposes. The CRM Application Analyst works closely with the Operations Analytics team to collaborated on all corporate strategic and operational needs for support, research, projects and analysis. Bachelor’s degree or combined equivalent of education and 3-5 years of experience in a related subject area Solid analytical background and experience of handling large data sets. Technical knowledge and abilities are required that will allow this position to work to envision and implement Salesforce customization based on internal user requests. Experience writing database queries using SQL and SOQL Strong communication and time management skills Demonstrate project management skills and manage multiple complex projects Strong analytical skills required for system enhancements and timely problem resolution Shows initiative, creativity, and ability to work independently and with others in a team effort Must have strong Excel, MS Word, and Power Point capabilities Ability to monitor and resolve data quality issues. Preferred Requirements: Prior Salesforce experience preferred Experience with Azure DevOps Experience with MS Power Platform Experience with Agile Experience with MS Teams Capable of writing narrative reports to highlight data results and trends #J-18808-Ljbffr Catalyst Corporate Federal Credit Union

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