Job Description

Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description This role is hybrid with 2 days in our headquarter office located in Jersey City, NJ. We’re looking for a Salesforce Administrator to join our CRM team and support our sales, marketing, and business teams to deliver technical Salesforce solutions, including design and function. Reporting to the Technology Operations Manager, core responsibilities include optimization of sales processes and technical infrastructure. This role drives operational efficiencies and requires collaboration, a keen eye for detail, and a desire to provide process improvements and creative services. This position plays a key role to maintain and customize Verisk’s existing Salesforce CRM instances including integrations with key systems like Icertis, LinkedIn, Eloqua, Outreach, and Zoura. Responsibilities Perform Salesforce administrative functions like user account maintenance, creating/updating profiles, rules, reports, dashboards, workflows, process builder, as well as use of data loader and other tools. Work closely with stakeholders like sales and service teams to set up/modify assignment rules, escalation rules, auto response rules, macros, queues, fields, objects, formulas, and enable live agent and email-to-case. Provide/manage knowledge articles, content, and surveys. Aid in implementing service packs, upgrades, and server changes. Support Salesforce and third-party application integrations with Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact, etc. Partner with different teams like sales, data, product, finance, and marketing to understand business/data requirements and build out development requirements, related processes, team training, and infrastructure to support operational needs like sales lead enrichment, pipeline management, forecasting, lead workflow, and analytics/reporting. Design automated processes to improve efficiency with scale and lean design. Work closely with acquisitions and subsidiaries to consolidate and migrate Salesforce instances, including demonstrations, understanding of business requirements, data reconciliation, cleanup, migration and import coordination from previous/existing system. Maintain and manage data quality/integrity of Salesforce data through regular audits and maintenance. Assist end-users in troubleshooting and provide hands-on support and training – aid in developing step-by-step instructions for new and enhanced functionality. Qualifications Bachelor’s Degree in a relevant field like Information Technology, Business Administration, Marketing, or equivalent field. 4+ years experience as a Salesforce Administrator required. Advanced Administrator and/or Business Analyst certification a plus. Proficiency in Salesforce configuration, customization, LWC development, and data management. Experience working in a SCRUM or agile environment. Solid understanding of translating business processes to technical requirements. Experience with Einstein Analytics, Icertis CRM, and omni channel is a plus. Excellent attention to detail and data accuracy, ensuring the integrity of CRM records. Analytical mindset with the ability to generate reports, analyze data, and provide meaningful insights. Strong problem-solving skills to troubleshoot and resolve technical issues or user challenges. Effective communication and collaboration skills to work with cross-functional teams and provide user training and support. Ability to manage multiple tasks and priorities in a fast-paced environment. Continuous learning mindset to stay updated with CRM best practices and industry trends. Strong organizational skills to handle user account management, data imports/exports, and system documentation efficiently. Skills Innovative and creative thinker: pioneer who embraces bold ideas. Team player: high EQ, low ego, resourceful, frugal; treats resources as their own. “Let’s go” attitude: optimist, contagious enthusiast, sees the upside. Accountability matters: drives for results as coach and team player; bias to outcomes. Exhibits aptitude: always learning and growing; constantly attempts new experiences. Adaptable: works quickly and nimbly; able and willing to wear multiple hats without hesitation; resilient. Grit: passionate, self-directed and motivated; demonstrates endurance. Additional Information For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. #J-18808-Ljbffr Verisk

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