Job Description

At Safran Passenger Innovations, we make flying fun by maximizing the passenger experience. As an innovative in-flight entertainment and connectivity (IFEC) company, we design, engineer, manufacture, sell, and support world-class in-flight entertainment and connectivity solutions. Our products are constantly evolving to tackle complex challenges in media distribution, playback, and networking, all within the secure and demanding inflight environment.

We thrive on collaboration, working in cross-functional teams where engineers, designers, and innovators come together to create solutions that truly redefine the passenger experience. Trusted by many of the world’s leading airlines, Safran IFEC delivers cutting-edge technology that enhances air travel. Join us and be part of a team shaping the future of in-flight entertainment and creating the best experiences for today and tomorrow!

Job Summary:

The Senior DevOps Engineer is responsible for ensuring the reliability, scalability, and efficiency of infrastructure supporting SPI products and services. The primary objective of this role is to oversee and ensure reliability and availability of critical internally and externally facing applications and services hosted on a combination of on-premises and cloud-based infrastructure.

Responsibilities for this role include designing and implementing systems used for development, deployment and support of SPI products and services. The Senior DevOps Engineer will play a key role in automating and maintaining deployment processes and continuously improving development pipelines.

Duties and Responsibilities:

• Contribute to the design, implementation and maintenance of scalable cloud based and on-premises infrastructure

• Collaborate with internal software engineers and external development partners to ensure that interfaces between embedded avionics software and ground based applications are well designed, implemented and tested.
• Manage deployment environments consisting of a combination of native, container and VM based software applications
• Ensure infrastructure and applications comply with security standards and best practices; support and assist with regular security assessments.
• Monitor and optimize the performance of applications and infrastructure to ensure high availability, scalability, and cost efficiency.
• Assist with implementing and maintaining CI/CD pipelines using tools such as Jenkins or AWS Code Pipeline.
• Develop and maintain automation scripts and tools to streamline repetitive tasks and processes.
• Develop policies and procedures for periodic platform and application software maintenance and upgrades and ensure that documented policies are followed.
• Create and maintain comprehensive documentation for infrastructure, CI/CD pipelines, deployment processes, and incident response procedures.
• Utilization of Jira Service Management platform to work and manage ticket queues
• Triage incoming service tickets utilizing work instructions and SOP documentation to prioritize and escalate incidents
• Assist in continuous improvement activities, identifying trends and promoting incidents into problems when appropriate

Duties and Responsibilities:

• Bachelor’s Degree or higher in Computer Science, Engineering, or equivalent work experience
• 6+ years of experience in software development, system administration, and IT operations, with considerable experience in a DevOps or software operations role.
• Proficiency with infrastructure hosted in AWS spanning both server based and serverless architectures
• Experience with Infrastructure as Code (IaC) tools such as Terraform, AWS CloudFormation, or Ansible.
• Strong analytical and problem-solving skills, with the ability to diagnose, resolve and document complex technical issues.
• Expertise in managing Linux and Windows systems.
• Proficiency in programming and scripting languages such as Python, Bash, and PowerShell.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
• Experience leading and mentoring DevOps engineers, managing technical projects, and providing constructive feedback.
• Relevant certifications such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or CISSP are a plus.

The starting pay range for this position is $115,000 to $135,000 per year however, base pay offered may vary depending on the level, skills, experience, job-related knowledge and location.

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