Job Description
Team Lead, Inflight Administration at American Airlines summary:
The Team Lead, Inflight Administration at American Airlines oversees administrative operations supporting flight attendants, ensuring adherence to company policies and the Collective Bargaining Agreement. This role manages Attendance and Performance Managers, serves as an escalation point for complex administrative issues, and collaborates closely with union leadership and Labor Relations. The position drives system improvements and fosters communication between operational leadership and labor representatives to maintain compliance and optimize inflight administrative functions.
9/4/25
Location : DFW Headquarters Building 8 (DFW-SV08)
Cities : Dallas - TX
Requisition ID : 80828
Job Description
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job The Team Lead, Inflight Administration is part of the Inflight division. This role supports flight attendants by ensuring consistent policy application and driving system improvements across the Inflight organization. It serves as the escalation point for administrative issues, ensuring compliance with the CBA and company procedures, while overseeing Attendance and Performance Managers. The role also collaborates closely with union leadership, senior Inflight leaders, and Labor Relations.
What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Provide strategic oversight and guidance to Attendance and Performance Managers, supporting performance management and attendance compliance.
• Serve as the primary point of escalation for Flight Attendant administration matters, ensuring timely and effective resolution of complex issues.
• Ensure consistent adherence to the Collective Bargaining Agreement (CBA), company policies, and procedures across all Flight Attendant administrative functions.
• Collaborate directly with the Labor Relations and union leadership to address procedural and labor-related concerns.
• Lead initiatives to improve administrative processes and enhance alignment with organizational goals.
• Act as a liaison between operational leadership and labor representatives to foster transparent communication and resolve disputes.
All you'll need for success Minimum Qualifications- Education & Prior Job Experience • Bachelor's degree or equivalent experience.
• 3+ years of experience in an administrative, operations, or leadership role.
• Experience working in a large, complex organization.
Preferred Qualifications- Education & Prior Job Experience • Experience in airline operations or inflight services.
• Familiarity with administrative systems and policy development.
• Project management experience.
Skills, Licenses & Certifications • Strong written and verbal communication skills
• Demonstrated ability to effectively handle multiple, concurrent projects and meet strict deadlines while balancing workload with minimal supervision
• Strong analytical and reporting experience
What you'll get Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Keywords:
inflight administration, team lead, flight attendant support, attendance management, performance management, labor relations, collective bargaining agreement, policy compliance, aviation operations, airline administration
Job Tags
Flexible hours,