Job Description

US Education Customer Success Manager

Austin,Texas,United States

Sales and Business Development

Imagine what you could do here. The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apples Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. As a US Education Customer Success Manager, you will be responsible for the management and day-to-day supervision of a team of Customer Success Executives that work with K-12 and Higher Education customers to transform teaching and learning environments with Apple products. Through your leadership and inspiration, you will ensure the team is operating with efficiency and accuracy, meeting or exceeding performance targets, and receiving regular support from a professional development perspective. You will be the point of expertise and accountability for the team, providing the training, resources, knowledge and infrastructure needed to support US growth objectives. This position is located onsite in the posting location.

**Description**

In this role, you will: - Build, lead, and develop a diverse team of individuals responsible for supporting Apples business in Education. - Develop and execute the strategy for inbound and outbound customer engagements across Apple. - Provide encouragement and support to team members, including communicating individual and team goals, identifying areas for mentoring and guidance, and implementing development programs for the team to build vital skills and knowledge to achieve performance targets. - Drive Apples core education messages of 1:1 computing and blended learning environments. - Empower your team to support sales, services, and administrative tasks and procedures including contracts, sales support operations, accounts receivable, and online sales enablement. - Motivate and inspire your team to support online sales enablement for Apple solutions. - Maintain deep functional expertise on products, integration, applications, and services impacting Education. - Ensure support on any key local initiatives and drive consistency in the teams approach and strategy.

**Minimum Qualifications**

+ Ability to build, lead, and develop inclusive teams through performance management, coaching, guidance, and support.

+ Background in technology sales, solution-based selling, or similar role leading teams to drive business growth is a plus.

+ Experience in the K-12 and Higher Education vertical preferred, including go-to-market strategy, customer profiles, market trends and challenges, key use cases, associated solutions, and competitive landscape.

**Key Qualifications**

**Preferred Qualifications**

+ Passion for delivering a world-class customer experience.

+ Excellent communication and presentation skills.

+ Ability to set strategic direction, influence, and collaborate cross-functionally.

+ Strong business acumen with the ability to forecast, manage pipeline, demonstrate CRM knowledge, and leverage internal systems and tools to drive fiscal unit and revenue objectives.

+ Ability to lead projects from concept to implementation with proven track record of success

+ Ability to evaluate complex issues with multitude of factors and propose optimal solution(s).

+ Influence leadership through poised presentations of concepts and recommendations.

+ Thrives in an ambiguous environment and can think clearly in a fast-moving situation.

+ Bachelors degree or equivalent experience preferred

**Education & Experience**

**Additional Requirements**

+ Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (

**Apple Footer**

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Job Tags

Similar Jobs