Job Description
Weekend Overnight Hospital Front Desk Attendant
The Hospital Front Desk Attendant is responsible for creating a safe and positive experience for each person entering the hospital- including patients, visitors and employees. Stationed behind the front desk of the lobby entrance, this crucial position is charged with not only a warm and welcoming experience, but a safe one. From answering basic navigational questions and assisting with wayfinding to providing basic access control, this critical role sets the tone for the rest of the individual's visit.
Most importantly, the Front Desk Attendant is a true customer service professional who inherently loves to help others and are happy to eliminate any anxiety that can come with a hospital visit.
This position is for 3rd shift: 11:00pm - 7:00am.
Sunday night to Monday morning
Essential Duties and Responsibilities (including but not limited to):
Required Skills/Abilities (including but not limited to):
Deliver extraordinary service to each patient and visitor
Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors
Ability to read, understand, and communicate in English effectively both verbally and on paper
Ability to proactively solve problems, but also knows when to ask for help
Education and Experience
High School degree or equivalent
At least one year related experience strongly preferred
Physical Demands and Working Environment (including, but not limited to):
The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands
The Hospital Front Desk Receptionist will be required to stand for most of their shift, walk, sit, reach with hands or arms, talk and hear. Must occasionally lift and/or move objects up to 20lbs and be able to wear PPE (personal protective equipment) for the duration of their shift.
Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).
Disclaimer
The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position.
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