Job Description

Job Description

Job Description

Start an exciting career in Property Management with BMOC, Inc.!

We are looking for multiple Resident Assistants (RA) to help move property operations along in support of our Property Manager and help lease and renew apartments. An ideal candidate would provide excellent customer service and be very comfortable on the phone.

Location: Properties in Downtown Madison -- Works out of our corporate office at 151 E Gorham St in Madison, WI.

Summary

The primary function of the Resident Assistant is to provide service to our residents and make sure they have a quality living experience. Resident Assistants must be outgoing and capable of working with college-aged students navigate their first time rental experience. This is an on-site position.

Duties/Responsibilities (subject to revision, reduction and/or increase):

Residence Life

• Coordinate or participate in residence life programming
• Ensure effectiveness of residence life programming.
• Resolve/mediate resident(s) conflicts.
• Provide superior customer service.
• Provide appropriate referrals to residents in need.
• Understand needs and expectations of residents and exceed them.
• Maintain effective communication with residents, parents and the University/College.
• May be required to be on call at times to assist with after-hours resident issues.

Marketing & Leasing

• Conduct leasing and marketing activities for prospects from first contact through lease execution, events and promotions.
• Coordinate or participate in renewal activities.
• Ensure all marketing and leasing information is maintained accurately and timely in the company's information system.

Administration

• Maintain confidentiality of company, client and resident information.

Risk Control

• Provide initial response and reporting of any emergency situations to the property contact person(s).

Safety and Security

• Report incidents in a timely manner.
• Identify and report safety and security risks.
• Maintain a positive community environment for both residents and employees.

ABOUT BMOC

BMOC is a multi-family and student housing management firm that was started in 1985 by President/CEO Bill Levy in beautiful Madison, Wisconsin. BMOC has grown and evolved over the years and now manages properties for firms across the region.

BMOC Inc is looking for talented, driven, and ambitious individuals inspired to continually challenge and grow themselves as well as their colleagues and customers.

We value Customer Service ; a strong dedication to the customer experience, attention and sensitivity when presented with difficult or emotional situations, and promptness and professionalism in all customer interactions.

We prize Interpersonal Skills; the ability to resolve problems/conflicts with ease and secure a positive, mutually beneficial outcome by listening attentively and maintaining a collected and professional persona.

We find Communication imperative to a successful team; clear, persuasive communication in any circumstance, clarity, and promptness in oral and written response, and especially a dedication to proactive transmission of needs and important updates to colleagues and customers.

We insist upon strong Diversity and Inclusion; a clear and refined respect and sensitivity for cultural differences, welcoming acceptance of all customers and colleagues regardless of background, and strong dedication to a harassment-free environment, always.

We encourage Growth ; a desire and willingness to always be learning new skills, growing personally and professionally, and encouraging the same in colleagues and customers.

We require Ethics and Accountability in all things; dedication to your commitments and the organization's best interest, ability, and willingness to accept responsibility for mistakes, respectful treatment of all customers and colleagues, and consistency of work.

Apply today and let's do great things together!

BMOC Inc.

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