Job Description

Practice Assistant - Administrative (Onsite)

Wellesley, MA, Monday-Friday, 8 AM - 5 PM
Hiring for Beth Israel Lahey Health (BILH)
Job ID: 162368

About the Role

Sigma, Inc. is seeking a detail-oriented Practice Assistant - Administrative to support a specialty medical practice at Beth Israel Lahey Health Hospital in Wellesley, MA . This is a fast-paced, patient-focused position responsible for managing high-volume calls, scheduling, patient communication, and ensuring smooth daily clinic operations.

Important: Candidate must have been separated from BILH for at least 6 months to qualify.

Key Responsibilities

• Answer, screen, and manage a high volume of incoming calls in a professional, friendly manner.
• Utilize approved phone scripts, triage guidelines, and independent judgment to determine appointment type, appropriate provider, and urgency level.
• Schedule patient appointments using centralized scheduling systems and software applications.
• Verify and update patient demographic information , payer details, and insurance requirements.
• Obtain referrals for scheduled visits and accurately document information.
• Provide patients with detailed instructions regarding required documents, test preparation, and visit protocols.
• Coordinate scheduling for office visits, diagnostic tests, and procedures to optimize provider time and patient flow.
• Address scheduling issues and escalate concerns to clinic management as needed.
• Record messages accurately and route them to providers or relevant staff.
• Triage urgent calls and route them appropriately for immediate attention.
• Respond to provider emails and information requests in a timely and professional manner.
• Deliver exceptional service to patients, providers, and internal clinical teams.

Required Qualifications

• High School Diploma or GED required; Associate's degree preferred .
• 1-3 years of administrative, healthcare, or call center experience .
• Strong proficiency with computer systems , including web-based tools and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Knowledge of basic medical terminology .
• Excellent communication, customer service, and multitasking skills.

Job Tags

Work at office, Immediate start, Monday to Friday,

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