Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience which is essential for this position. Ideally the individual will have a background in retail or manufacturing industries with a solid understanding of EDI mapping and strong documentation skills.
Experience with SAP is a plus though not mandatory.
The role may involve:
Scope/Purpose:
Real-time monitoring tracking and resolution of all EDI errors in OpenText with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow performs root-cause analysis (RCA) updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues primarily through ServiceNow platform. EDI
Performance Measures/Expectations:
Reporting & Trends
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