Job Description

At Amex GBT, we believe in the transformative power of travel and its ability to drive positive change. Our aim is to foster an inclusive and collaborative culture where every colleague's contribution is valued.

The Senior Travel Consultant role is crucial in delivering outstanding travel experiences for our Corporate Travel clients. You will be part of a dedicated team that excels in providing top-notch service and tailored solutions to our travelers. If you thrive in a high-touch environment where quality outweighs quantity and enjoy being accountable for a superior customer experience, this is the perfect opportunity for you!

Key Responsibilities:

• Serve as the main point of contact for all Domestic & International travel bookings, managing both straightforward and complex arrangements, including air, rail, ground transport, and hotel accommodations using Sabre.
• Offer consultative insights and solutions to our VIP travelers, ensuring compliance with travel policies and individual requirements.
• Operate in a multi-channel setting, meeting performance indicators such as customer satisfaction and productivity metrics.
• Provide exceptional service via phone and email, responding to special requests and nurturing excellent client relationships.
• Proactively recommend additional services such as hotel stays and car rentals.
• Demonstrate enthusiasm and uphold the company's ethics, values, and compliance standards in all interactions.
• Adhere to all Amex GBT policies and protocols.

What We’re Seeking:

• Comprehensive knowledge of domestic & international travel protocols, including air, hotel, car, and rail.
• Exceptional customer service skills with a high touch focus.
• Minimum of 5 years’ experience as a Corporate Travel Consultant.
• Proficiency in Sabre is preferred but not mandatory.
• Strong grasp of fare structures and ticketing rules.
• Exceptional communication skills, both written and verbal.
• A commitment to excellence in customer service and meticulous attention to detail.
• Integrity in handling confidential traveler information.
• Basic computer navigation skills with the ability to multitask across various applications.

Work Hours: Candidates should be available for any assigned shift during business hours: Monday to Friday from 5:00 AM to 6:00 PM Pacific Standard Time, depending on client needs.

Salary and Benefits:

The national base salary range for this position is from $46,200.00 to $85,800.00, reflecting the role's complexity, and the candidate's experience and skills. This role also includes eligibility for a discretionary annual bonus based on performance.

Our comprehensive benefits program offers a flexible range of options tailored to support you and your family; from health insurance to retirement plans and well-being resources.

Join us to explore flexible benefits, travel perks with exclusive deals, extensive learning opportunities, and a commitment to Inclusion through our global initiatives.

We are an equal opportunity employer and value diversity in our workforce. We encourage all qualified candidates to apply, regardless of their background.

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